Returns & Exchanges
At Toy Company, we want you to love your fashion finds, which is why we offer a 30-day window for returns or exchanges on all unworn items with original tags. Our goal is to ensure your wardrobe is a perfect fit, providing a seamless process for all our customers.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the unworn garments back into their original packaging, ensuring all designer tags and security seals remain intact.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated courier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing